With this Virgin review, we would like to shed some light on the services and features of Virgin Bingo, which is now Virgin Games. Virgin Bingo was established in the UK in 2004, starting with casino and online bingo platforms. Since 2013, the games have been operated by Gamesys group, hence a new name of the website was created.The Virgin Bingo site was given a facelift, and the software was changed. The new platform shares the same values and ideas of the brand, so their primary concern is to create a trusted, fair and responsible environment for the players.
A licence by the UK Gambling Commission proves their desire to do things the right way. In the following Virgin review, our main points of discussion will be the selection and quality of games, set of bonuses and promotions, customer support and more. We are ready to begin. Stay with us.
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| Brand | Bonus | Banking | Availability | Grade | Review |
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| Mecca | Win up to £120* |
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#AD, New customers only. Deposit and stake £10 to qualify. Wagering requirements and expiry dates apply. See full T&Cs for more detail.
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| Kitty Bingo | £25 |
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| Lucky Pants Bingo |
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PC, Tablet, Mobile | 4.7 / 5 | Review |
* 18+; T&C’s apply.
Game Selection and Software
If you want to know what kind of bingo games are available on the Virgin Bingo site, check out the following part of our review. We shall start by saying that the collection of Virgin Bingo games is not limited to bingo. And thank God it isn’t because the bingo selection is a letdown. Mostly because Virgin Bingo contains few games. There is no diversity, and you may get tired of playing the same games. Enter the chat rooms for more challenges to save the day. Mind that you need to be a registered user to take full advantage of the bingo catalogue. More options will pop up when you sign in.
The Virgin Bingo games are divided into sections, so it is not difficult to find the type of game you wish to play. Aside from Bingo, you’ve got Casino, Poker, Live Casino, Instants, Exclusives and Slots. There is a focus on casino and slot games, so this is where most of the games are to be found.
The good news is that the bingo games have demo versions, allowing you to try them out before making that first deposit. Do take advantage of this option at Virgin Bingo. That way you will see in advance whether the gameplay is worth it.
Mobile Platform
It is important for every gaming site to provide users the chance to play on their tablets and smartphones whenever they are away from their PCs. On that note, we would like to discuss Virgin Bingo’s mobile version in our review. The homepage gives an overview of the games that you can play.
The menu is positioned on the top left corner, and the Join Now and Login buttons are at the bottom. The sections are laid out well. No overlapping or too much information. In terms of design and navigation, it’s perfect. And we have to admit, there is a huge variety of games on display. It means you will have as much fun using the browser-based version as sticking with the full site.
Bonuses and Promotions
To continue our review, we will take a look at the ongoing giveaways at Virgin Bingo. The promotional page is fraught with offers on all major games like poker, casino and slots. When it comes to the Virgin bingo bonuses, there are a few options worth a try.
New members will be offered a 200% welcome bonus which will match their first deposit. The maximum amount you may be credited is £200. Deposit £60 and you will earn an extra £120. To claim the offer, you will have to go to the Deposit page and proceed to make your first deposit. You will be notified that there is a sign-up offer with a pop-up. Tick the box “Yes, please” and you will automatically receive the funds after you finish making the deposit. You can decline the bonus by unticking the box.
The Super Links promotion gives you the chance to win up to £1,000 every half an hour. Opt in by entering the Adventure or Enterprise rooms every day between 12 am and 11:30 pm. The prizes amount to a total of £20,000 which will be given away to players. One of the winners could be you. Check out the terms and conditions before rolling in.
With the Two for One Bingo promotion, you are entitled to receive two tickets of bingo for the price of one. Enter the Enterprise room every day between 9 am and 12 am, buy one ticket, and the system will automatically credit you another one for free. Terms and conditions apply.
There is a special promotion that combines bingo and poker. It’s called Bingo Meets Poker and is on every Wednesday between 5 pm and 7 pm. Just make sure to play bingo at the designated times, and you will win a free ticket for the Virgin bingo and poker tournament, which takes place on the same day later on that evening.
And finally, Virgin Bingo has a “friends” programme, which allows you to win free cash when your buddies join the site and make a deposit. All you have to do is refer someone to the site. All they have to do is become members and add funds to their accounts for you to get your benefits. Check out how this works on the promotional page.
Make sure to regularly come back to the promotional page because these offers change constantly. New offers every week.
Deposits and Withdrawals
The next section of this review will look into the cashier section of the Virgin Bingo site. The following methods can be used for your first deposit: debit and/or credit cards, e-wallets and electronic vouchers. More precisely, you are bound to use Visa Debit, PayPal, Maestro UK, Visa Electron, MasterCard, Paysafecard, and Visa Credit. When you first add funds to your account, the method you choose will be the active payment option for every other transaction that is to be made in the future. If your balance goes to £1 or below, you can change your banking preferences and add a new payment method to use.
For cards, you need to enter the numbers both on the front and on the back of the card: from expiry date to CVV code. For PayPal, choose this option and wait until you are redirected to the PayPal homepage, enter your email and password, and proceed to make a deposit. This will automatically add PayPal as your banking option. For Paysafecard, select the deposit amount, enter the 16-digit PIN code you have and submit the information.
You can make a deposit from the “My Account” section. If you are using your mobile device, tap on the three lines on the top of the screen to launch the menu and either pick “My Account” or directly tap on “Deposit”. The minimum deposit amount is £10.
If you have sufficient funds in your balance and would like to make a withdrawal, again use the “My Account” section to get the job done. You need to be patient. As much as you want to receive your winnings instantly, that’s not possible. It generally depends on your cashier option as to how long it will take for your money to reach you. With bank cards, this timeframe is 2-3 working days. With PayPal, it takes a few hours. It is the same with Paysafecard. Keep in mind that the site has processing times too. So, you can generally expect your winnings to arrive in the course of a few days. The minimum withdrawal amount is £10.
Company Information
The last section of our review is dedicated to customer support. There are four ways to reach out for help and three ways to communicate with the staff. Begin by searching the Help & FAQ section for more details regarding your query. It contains plentiful information about the games, promotions, banking methods, account stuff and technical questions.
If you don’t get the answers you need, send the staff a message via the online form or using support@virgingames.com. They will get back to you in a few hours. If you can’t wait that long, try calling the UK toll-free 0800 083 1833. An operator will assist you immediately or at least within a minute or so. The lines are open 24 hours a day.
The great news is that there is a live chat service which is available around the clock. Use it to communicate the message you want to share with the agents. Go to the “About” section and the contact details will be displayed on the right. Click on the “Live Chat” icon to begin a conversation. A new window will open. Enter your details and click on “Submit”.
